The first “Doing Digital Forum – Exploring Digital Future” will be held in Yerevan on 5 April to study the current trends and best practices around the digitization process in Armenia and globally, discuss failures and challenges, and outline solutions. The Doing Digital Forum’s founder and organizer is SPRING PR Company, co-organizer - Ameriabank.

Ahead of the forum, NEWS.am Tech organizes a series of interviews with the speakers of the forum. We had a talk with Artyom Shamtsyan, Chief Innovation and Digital Officer at Ameriabank.

How do you define digital transformation, and why do you think it's crucial for businesses and various industries today?

Digital transformation as the name suggests is all about change. The change is driven by unprecedented technological advancements, and evolving customer behavior towards digital services  where customers expect availability, connectivity, convenience and speed by default. These changes  bring about new business models into action and rapidly diminish viability of established business models. Therefore, the importance of this topic is paramount – organizations must either transform, re-invent themselves or risk becoming obsolete.

As a pioneer in digital transformation in the Armenian finance sector, Ameriabank is excited to join peer organizations and industry leaders at the forum and share its experience with the audience. One key takeaway from Ameriabank’s journey is that once initiated digital transformation turn into an ongoing process with no end in sight.  It implies a continuous journey of reinventing, transforming, and educating."

What are some of the most significant trends or technologies driving digital transformation now and outlined in the future?

As we see AI and robotics are already disrupting entire industries. With exponential improvements of AI (compare robustness of ChatGPT 3 and 4) we see even more significant changes as well as opportunities related to data. I would like to mention also a visible disruption in software development – where low and no-code platforms enabling faster product creation and validation and reducing time-to-market substantially.

What advice would you give to entities just embarking on their digital transformation journey?

My advice is that while technology is the foundational component of digital transformation, it is just an enabler. Technology alone cannot initiate or drive transformations forward. Instead, it is people who play a crucial role in initiating and executing successful transformations. When people are aligned around a purpose they believe in, that force is unstoppable.. Thus, it is essential to focus on people by nourishing an entrepreneurial mindset by giving more autonomy and resources It is also important   to re-visit the purpose of your organization, asking whether  whether we creating value beyond our organization? Is our purpose compelling enough for the best people to join the team?

What main topics will you discuss in frames of DDF?

Ameriabank, has made significant progress on the path of digital transformation, and offers is a lot to share as well as learn from other partners. Moreover, I believe this is our social responsibility to promote the topic of digital transformation in the country as well as explore new partnerships and cooperation opportunities.

We recognize that digital transformation is a key enabler of growth, competitiveness, and resilience in today's fast-paced and ever-changing business landscape. By inviting Chris Skinner and other renowned experts, Ameriabank, as a co-organizer of the event, aims to showcase the value of digital transformation, popularize it throughout the country, and accelerate its widespread implementation."

What benefits can participants expect to gain from attending the forum?

The forum will offer a wealth of inspiration from speakers such as Chris Skinner, as well as good hands-on, professional dive into the topic of Digital Transformation brought by other keynote participants.

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The event’s innovation partner is Visa, blockchain partner is Fastex, and investment partner - Apricot Capital.

20 top speakers from Armenian and international entities, such as Singapore University of Social Sciences, McKinsey, Forbes, Visa, Hexens, FAST Foundation, Revytech, Fastex, Beta Financial Technologies, Apricot Capital, ICDT Global, as well as RA Government, Central Bank of Armenia, Information Systems Agency of Armenia, SPRING PR Company and Ameriabank, will share their insights on digital business and technology through keynote speeches, panel discussions, and visionary speeches.

The upcoming event will focus on how digital transformation fosters business growth and innovation. Participants will explore strategies for adopting new technologies, gaining a competitive edge, and best practices for data protection and cyber security risk management. The forum's esteemed speakers and panelists will also delve into the latest trends in cryptocurrencies, the Metaverse, and NFTs, examining their potential benefits and associated risks.

The event is open to all interested in digital transformation, including business leaders, IT professionals, entrepreneurs, startups, investors, government officials, PR, marketing, and sales executives.

Other interviews of the series:

Planning is the cornerstone of a successful digital transformation journey: global fintech expert Chris Skinner's mantra

In the digital transformation journey, it is crucial to protect your team from the fear of failure: Maxim Mikhalyov

To stay competitive digital transformation of companies has no alternative – Hovhannes Toroyan

Investing from anywhere, anytime has become a crucial digital transformation trend: Vachik Gevorgyan

Media and Journalism are epicenters of Digital Disruption in Modern Times

Digital transformation is no longer the future, it is our today: Dylan Kaloo