Google fixes the problem with Drive and tells user how to recover lost files

December 7, 2023  20:16

Google has offered a solution to the issue where some users experienced the disappearance of files in its cloud storage applications for desktop computers. While data recovery is not a one-click process, a step-by-step guide has been provided to help restore lost files.

To utilize the data recovery tool from the backup, after downloading, installing, and opening the latest version of "Google Drive" for Windows and macOS, users need to launch the application and click on the icon on the taskbar. In the popup window, holding down the Shift key, click on the "Settings" icon, and in the menu that appears, select "Restore from backups." Upon the start of the operation, a notification with the message "Recovery has started" will appear, and upon completion, all recovered files will be visible in the storage in a new folder.

In case of any issues, Google encourages users to submit feedback directly from the desktop application, mentioning the hashtag "#DFD84" and selecting the option to include diagnostic logs. Methods for file recovery using the command line are also provided.

Recently, it was reported that files started disappearing from "Google Drive." According to the developer, the problem affected only a "small fraction" of users of the desktop version of the application, specifically version 84.

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