Wildberries online shopping marketplace plans to launch an additional order confirmation option to avoid accidental ordering. In addition, there will be several such options, the press service of the company reports.

"The online platform is developing an additional in-app order confirmation function to minimize the possibility of 'accidental' orders from other devices, family members or third parties," Wildberries said in a statement.

The new function is expected to be launched within a month. It can be turned on at will. As an additional order confirmation option, there may be a Pin code, as well as Touch ID and Face ID technologies and their analogues on Android.

The company explained that the decision to add an additional order confirmation feature was made after a user's child recently placed an order by accident.

"The child made an order of 250,000 rubles in his mother's app. "Wildberries, based on the analysis of user behavior, came to the conclusion that his last order could indeed have been made by a child," the company explained.

In May 2022, Wildberries informed some users that it would charge 100 rubles for each product ordered, which the consumer would eventually refuse to buy the product. The general director of the company, Tatyana Bakalchuk, clarified that making the return payment is necessary in order to fight against shopaholics, and not against ordinary customers.

In April 2023, based on the complaint of the Moscow Regional Department of Rosspotrebnadzor, the court recognized as illegal the practice of charging additional money from buyers for the return of defective goods.

The court ruled that if the consumer discovers defects in the product purchased at Wildberries, which were not declared by the seller, he has the right to demand that they be eliminated, that the product be replaced with a product of the same brand, and that the losses be compensated. The consumer also has the right to refuse the purchase and demand that the money paid for the product be returned. Company representatives stated at the time that the court did not fully understand the company's policy and that returning defective products "was and remains free for customers."